Online troubleshooting for Komilfo
Komilfo has launched a national breakdown service for all brands and all products in closures, sun protection and joinery, accessible online. An exclusive service exclusively reserved for Komilfo members, which will be effective on March 1st.
From left to right: Baptiste Di Rosa, Operational Marketing Manager, Pascal Quenechdu, President, and Antoine le Poulichet, Director of the Komilfo Network, at the press conference on 3 February 2017 in Paris
By launching the web brand "kidepann.fr", the komilfo network wants to position itself in a repair market whose potential amounts to nearly three million annual interventions.
"The repair of blinds and closures represents a significant market which today faces an unreadable offer on the part of professionals, coupled with a virtual absence of installers in the repair market and a requirement Always more increased by consumers, attentive to a global response quality / price / service / reactivity "explains one at Komilfo.
Kidepann.fr will be a service of repair, accessible on line, for all trademarks and all products in closures, protections solaires and joineries.
How it works ? The individual goes to the website kidepann.fr, accessible at all times, establishes in a few clicks a pre-diagnosis and plans the intervention of the repairer within a maximum delay of 48 hours.
In addition to customer loyalty, kidepann.fr is therefore a service provider: 30% of non-customers declare that they have a project in the coming months following the Komilfo troubleshooting intervention.
At the end of June 2017, three months after the launch, Komilfo plans that around 40 convenience stores will have already joined kidepann.fr.
A strong lever for Komilfo members
Komilfo has put in place a number of tools and actions to facilitate the implementation of kidepann.fr with its network of members. The main investment is the recruitment or designation of a convenience store specially dedicated to this activity.
Kidepann.fr thus makes available to the members three connected tools:
- www.kidepann.fr, a responsive website designed to be simple and easy, allowing the customer to make an appointment with just a few clicks.
- A platform dedicated to managing the activity by the member, a tool for troubleshooting, a profitable activity. This back office allows you to manage schedules, supervise customer accounts and appointments, billing, payment, simplified customer follow-up and follow-up of activity dashboards ...
- The convenience store is equipped with a digital tool, a tablet business application in order to carry out customer follow-up in real time and in a professional way. From this application, the convenience store accesses a true management interface to simplify the work and increase productivity. On the program: visualization of the planning, quotations, customer cards, visit report, possibility to propose the signature on tablet ...
